Support - Reactive
We understand the pressures of resolving issues quickly and efficiently, and offer a best-of-breed support service to meet our customers needs. This service provides you with almost limitless support on your network, in most companies there is a limited number of people who can manage the day to day running of the system. Key features include:
  • Regular support contract reviews to ensure you get the service you deserve.
  • Dedicated support hotline phone number for call logging.
  • Access to our support portal for online call logging.
  • Dedicated technical specialists to manage, progress, and resolve your issue.
  • Call escalation and complaints procedures.